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Whether you choose an online cruise specialist or a local travel agent, it is important to choose a travel agent who understands your travel style and is interested in establishing a long-term relationship with you…not just making a quick sale. Unfortunately you are just a booking number with some online cruise agencies. You may not have a designated cruise travel agent. You must speak with agents on “duty” at the time of your calls rather than establishing a relationship with one cruise specialist.
The way the agency answers the telephone and responds to your initial cruise inquiries gives you a good idea how they approach customer service. Asking some basic questions can help narrow your choices: