(46) Choosing a Travel Agent/Cruise Specialist

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(46) Choosing a Travel Agent/Cruise Specialist

Whether you choose an online cruise specialist or a local travel agent, it is important to choose a travel agent who understands your travel style and is interested in establishing a long-term relationship with you…not just making a quick sale. Unfortunately you are just a booking number with some online cruise agencies. You may not have a designated cruise travel agent. You must speak with agents on “duty” at the time of your calls rather than establishing a relationship with one cruise specialist.

The way the agency answers the telephone and responds to your initial cruise inquiries gives you a good idea how they approach customer service. Asking some basic questions can help narrow your choices:

  • What professional cruise training do you/your agents have?
  • Are you a member of American Society of Travel Agents (ASTA) or Cruise Lines International Association (CLIA)?
  • What cruise research and booking services do you provide and what services do you charge for?
  • Do you have a toll-free 24-hour telephone number for assistance in the event of problems or last minute needs?
  • What do you offer that other cruise agencies don't offer?
If a travel agent does not welcome your inquiries and is not interested in spending the time to learn about your cruise preferences and concerns, find another agent who is.

   

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